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Frequently Asked Questions

Hopefully we have your answer here. If not, send us a message here.

We're always looking to improve.

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Let us know what FAQs you think should be added.

  • Are you taking new clients?
    Morgan is taking new clients on a case-by-case basis. If you're interested in scheduling, please send us a quick message with a little bit about yourself and why you're looking to be seen!
  • What ages do you see?
    Morgan sees clients ages 18 and up, but will occasionally see teens ages 14 and up upon referral.
  • What insurances do you accept?
    Aetna Blue Cross / Blue Shield First Choice Lifewise Premera Regence Kaiser Permanente (HMO & PPO plans) We are not currently taking on any new Medicare or Medicaid clients Please check with your specific plan to ensure coverage. Not seeing your plan on this list? Send us a message and we'll look into your coverage!
  • I'm not sure about medication - is that okay?
    Of course! We can talk about different treatment options if you're unsure about starting or continuing medication. If we decide medication would be the best option for you and you're still unsure, we can work together to find an option you're comfortable with.
  • What if I already have a therapist?
    That's great! Some clients come to see Morgan after already being established with a therapist, and others see Morgan for for all of their mental healthcare. While appointments take a theraputic approach, some people may find it helpful to participate in more intensive therapy in addition to seeing Morgan - it's a collaborative process!
  • How do I get to the Patient Portal
    We have a new portal! If you need access, send us an email: info@shipshapementalhealth.com Get to it here: https://app.luminello.com/auth/login/ Looking for the old portal? Get to it here: https://onpatient.com/login/
  • How do I get a refill?
    The best way to request a refill is through your pharmacy. If you need to communicate any additional information about your refill request (such as a different pharmacy, 30 vs. 90 day prescription, or urgent need), please reach out using the patient portal, Luminello ( https://app.luminello.com/auth/login )
  • What Insurances Do You Accept?
    Aetna First Choice Premera Regence Kaiser Permanente (HMO & PPO plans) We are not currently taking on any new Medicare or Medicaid clients Please check with your specific plan to ensure coverage.
  • What is your cancellation policy?
    We require 24-hours notice when changing an appointment - that includes canceling or rescheduling - to avoid a $100 late-cancellation charge. Please contact the office at info@shipshapementalhealth.com or through the onpatient portal if you're experiencing extenuating circumstances. We'll evaluate each situation individually.
  • Where are you located?
    Shipshape is located in Northwest Seattle in the Broadview Professional Building (with our friends at Seattle Women's and Moms' Clinic & Prism Physical Therapy) 925 N. 130th St. Seattle, WA 98117
  • How do I get to telemedicine / virtual appointments?
    When it's time for your appointment, just head to https://doxy.me/shipshape ("doc-see-me"). You can do this from a computer or smartphone. You'll need to allow microphone and video access, and enter your name to let Morgan know you've "arrived." That's it! I would recommend restarting your browser beforehand - this usually helps prevent any technical issues.!

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