Frequently Asked Questions

What Insurances Do You Accept?

• Aetna
• First Choice
• Premera
• Regence
• Kaiser Permanente (HMO & PPO plans)

What are your self-pay rates?

Good Question - and to note, while you might hear it called called "cash" pay, we accept credit, debit, check, and cash as forms of payment.

• Intake Appointment: $300
• 60-Minute Follow-Up: $225
• 30-Minute Follow-Up: $175

What is your cancellation policy?

We require 24-hours notice when changing an appointment - that includes canceling or rescheduling - to avoid a $100 late-cancellation charge. Please contact the office at info@shipshapementalhealth.com or through the onpatient portal if you're experiencing extenuating circumstances. We'll evaluate each situation individually.

Where are you located?

Shipshape is located in Ballard, Seattle - near the corner of 15th and Market on the 4th floor of the Studioworks Ballard building. 1417 NW 54th St. #422 Seattle, WA 98107

How do I get in the building?

Studioworks is a secured building - you'll need to use the callbox to be "buzzed-in" When you arrive, dial 422 or Morgan McCrea on the callbox. If for some reason it doesn't let you in, try again or text the office at (206) 485-1779

What bus routes are nearby?

Shipshape is convieniently located near several Metro bus lines:

• Rapid Ride "D" line (use the NW Market Street stops)
• Route 44 (use the 15th Avenue NW stops)

Do you have parking?

No, Shipshape does not have a dedicated parking area. There is limited free 2-hour parking out front (NW 54th St), and additional free parking nearby (14th Ave. NW). Please do not park in the Mud Bay or Safeway parking lots. These businesses have reserved their parking for customers. Don't feel like dealing with parking? Reach out to us about a telehealth (virtual) visit!

How do I get to telemedicine / virtual appointments?

When it's time for your appointment, just head to https://doxy.me/shipshape ("doc-see-me"). You can do this from a computer or smartphone. You'll need to allow microphone and video access, and enter your name to let Morgan know you've "arrived." That's it! I would recommend restarting your browser beforehand - this usually helps prevent any technical issues.!

Are you taking new clients?

Morgan is taking new clients on a case-by-case basis. If you're interested in scheduling, please send us a quick message with a little bit about yourself and why you're looking to be seen!

What ages do you see?

Morgan sees clients ages 18 and up, but will occasionally see teens ages 14 and up upon referral.

What insurances do you accept?

• Aetna
• Blue Cross / Blue Shield
• First Choice
• Lifewise
• Premera
• Regence
• Kaiser Permanente (HMO & PPO plans)

I'm not sure about medication - is that okay?

Of course! We can talk about different treatment options if you're unsure about starting or continuing medication. If we decide medication would be the best option for you and you're still unsure, we can work together to find an option you're comfortable with.

What if I already have a therapist?

That's great! Some clients come to see Morgan after already being established with a therapist, and others see Morgan for for all of their mental healthcare. While appointments take a theraputic approach, some people may find it helpful to participate in more intensive therapy in addition to seeing Morgan - it's a collaborative process!

I've been waiting in the lobby for my appointment, but no one has come to get me. What do I do?

First off - make sure you're on the 4th floor. That's actually a common mistake! Next, send the office a text at (206) 485-1779. We could have gotten our times confused, or Morgan could be running late with a previous client (but we'll try to keep you informed if this is happening).

How do I get to the Patient Portal

We have a new portal! If you need access, send us an email: info@shipshapementalhealth.com Get to it here: https://app.luminello.com/auth/login/ Looking for the old portal? Get to it here: https://onpatient.com/login/

How do I get a refill?

The best way to request a refill is through your pharmacy. If you need to communicate any additional information about your refill request (such as a different pharmacy, 30 vs. 90 day prescription, or urgent need), please reach out using the patient portal, Luminello ( https://app.luminello.com/auth/login )